| ## General Startup Problems |
Start up Problems The computer does not power-up or respond normally. The computer monitor or VFX1 screen is completely blank. make sure that all cables are firmly connected, and that the system unit, monitor, and peripherals are powered and switched on make sure that the VIP card is installed properly : the edge connector is inserted fully and that the VESA feature connection cable is attached correctly to the VIP card and your computer system's VESA feature connector check for a possible conflict with another device or card. If your computer boots up normally when the VIP card and VESA feature connectors are removed then most likely there is an I/O conflict. Change jumpers and re-install the VIP card and run SETVFX1 and select the SETUP VIPPORT option (F1) if there is no video in VFX1 at the DOS prompt, let the computer boot to DOS and reinstall the software if you experience SRAM errors every time you try to boot the computer - contact IIS Technical Support The VFX1 does not work at all. verify that the VIP card is securely connected to the expansion slot and that your video card has a functioning and fully compatible feature connector (Refer to the standard feature connector Vide Card List) run SETVFX1 and hit F1 to verify that the drivers are running on open IRQs step through the autoexec.bat and verify that the VFX1 drivers are being loaded (VFX1.com) If not, install the VFX1 software again Windows crashes at startup screen move the VFX1.com file to the very last line in your autoexec.bat ensure you are using the latest VFX1 drivers if this does not fix the problem contact IIS Technical Support ### audio Audio stops working when headset begins. Headset stops working when audio begins. if you are using QEMM, rem out the "dos-up" line in your autoexec.bat verify that the VFX1 and sound card are on different IRQ and ports ##### sometimes the "setvfx1" test doesn't detect a soundcard unless it is in use; therefore the test passes when in reality they are in conflict No audio through the VFX1 Headphones but speaker works. check the connections at the VIP card for correct and tight fit check the output volume of the sound card make sure your application supports, and is configured for, your sound card Microphone does not work. make sure the cable connections to the sound card are tight check the volume in the sound card mixer make sure the microphone is enabled check the application to make sure it has microphone capabilities check the sound card and be sure it supports microphone pass through make sure your application supports, and is configured for, your sound card ### video No video through the VFX1 Smart Visor. The video through the VFX1 is distorted and/or scrambled. Video modes supported : 320x200x256 320x400x256 640x480x256 DOS text 80x25 check VGA feature connector for correct and tight fit (pin 1 to pin 1) some video cards do not support 640x480x256 or the feature connector in any mode. Contact your video card manufacturer or see the Video Card List of compatable video cards make sure you are running in 60 Hertz video mode for 640x480 (utility with the video card) make sure the feature connector of the video card is enabled (hardware jumper on the video card). check video card software for "enable feature connector" possible VIP card or feature connector problem : contact IIS Technical Support disconnect the monitor - if this works it is a temporary fix : contact IIS Technical Support Strange colors are seen in the headset. PCI palette snooping might be disabled in either the BIOS options or the video card software. If enabled and still not working, try to dissable. some VRAM cards pose problems; check Compatible Video Card Table add the "-S" option to the "VFX1.com" line in the autoexec.bat file to force software palette snooping Video flickers or is jumpy. it is most probable that the video card or the CPU is too slow disconnect the monitor - if this works it is a temporary fix - contact Technical Support if you are using an ET4000 Chipset (which can be checked using MSD - Video) with a Rev A VIP card : contact IIS Technical Support ### tracking ##### (NOTE: Always check tracking while wearing the headset) VFX1 won't track properly. check the cable connection between the VIP card and the VFX1 Headset run SETVFX1 at the C:> prompt and hit F3 to test while in SETVFX1 hit F5 to double-check your geographical location make sure that there are no large metal structures around the headset - try a different location if the Cyberpuck is connected and is not working properly, it will shut down the ACCESS.bus. Try disconnecting the puck and rebooting the computer. Test again. VFX1 does not track at all in game but tracks in SETVFX1. use the debug switch (-Z) with VFX1.com and look for the numbers next to the devices, instead of "off-line" reboot and look for information in the "VFX1diag" verify game setup for the VFX1 and that VRMouse is properly installed ### cyberpuck The CyberPuck does not track properly. check the connections at the VIP card for correct and tight fit make sure the VRMouse is configured correctly run SETVFX1 and test the CyberPuck (F4) The CyberPuck does not work at all but the headset does. check the connections at the VIP card for correct and tight fit test CyberPuck in SETVFX1: option F4 some games might be compatible with the VFX1 and not the CyberPuck. ### VRMouse No/Partial/Bad Tracking. check cables make sure the VR batch file was run (VRMOUSE <application name> RUN) turn off and on your VFX1 by turning the puck on its side for 3 seconds and click the third puck button. Then click the third button again to center the VFX1 game configure for mouse and/or keyboard test VFX1. Point VFX1 at monitor and hit the space bar. Check tracking run Infield Calibration (SETVFX1 F5) REM out the your PC's mouse driver in the autoexec.bat. If this works contact IIS Technical Support ### relative mode Uncontrollable spinning when in a game. this is most likely caused by an invalid registry entry. If you open the VFX1 Control Panel the axes outputs are probably hovering around something other than 180. Contact IIS Technical Support to help guide you through this problem.